Your privacy is important
Kinds of personal information we collect
We collect and hold personal information about customers and potential customers, contractors and other people who come into contact with us (you).
The kinds of personal information we may collect and hold may include your name, address, phone number, e-mail address, geographic location, debit or credit card details and any other information you provide to us when you use the elmTEK website or application, including which of our pages or other webpages you have visited.
How we collect personal information
We will generally collect personal information about you directly by way of forms and other documents or information you submit to us (whether in paper or electronic form), correspondence you provide to us and telephone calls or meetings with you.
How we use personal information
We will only use personal information for the following purposes unless otherwise required or permitted by law:
- to provide you with the best possible service in supplying you with our goods and services;
- to answer any questions or inquiries you direct to us;
- to provide you with marketing materials in relation to offers, specials, products and services we have available from time to time;
- for our internal management purposes, to manage our relationship with you to manage the payment and recovery of amounts payable to us by you or an entity related to you (as applicable); and
- for other purposes which are reasonably necessary in connection with our normal functions and activities.
If we are unable to collect personal information relating to you, we may be unable to provide you with the goods or services you require or continue our relationship with you.
Disclosure of your personal information
We may disclose personal information to the following kinds of entities for the relevant purposes mentioned above:
- our contractors, consultants, advisers, associates and related entities;
- any industry body, tribunal, court or otherwise in connection with any complaint made by you about us; and
- other entities with your consent or as permitted or required by law.
We may disclose the kinds of personal information listed above to overseas. As at the date of this policy the recipients will be located in Australia, although the countries in which the recipients are located may change over time.
How we hold personal information
We hold personal information in paper form and electronic form. We have in place steps to protect the personal information we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.
It is our policy to destroy all personal information once there is no longer a legal or business need to retain that information. The use of electronic mail is not secure given the nature of such technology. It is possible that e-mail that is transmitted over the internet can be viewed, copied or amended. Accordingly, if you are concerned about the security of any correspondence to our office, you should consider communicating by normal post, over the telephone or by facsimile.
Direct marketing communications
From time to time we may use your personal information to provide you with marketing materials in relation to offers, specials, products and services that we have available. If you would not like to receive direct marketing materials from us you may notify us using the contact details set out below.
Other websites, which are not operated by us, are not covered by this policy (even if that website is accessed from a link displayed or posted on our websites). We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personal information. Please note that we do not accept any responsibility or liability for policies or the use and/or reliance of data appearing on other websites.
How to obtain access to your personal information
You may obtain access to personal information which we hold about you by contacting us using the contact details set out below. When you request copies of your personal information held by us we will endeavour to provide you with such personal information as soon as reasonably practicable.
We may require you to verify your identity and specify what information you require. There may be occasions when access to personal information we hold about you is denied. Such occasions would include where release of the information would have an unreasonable impact on the privacy of others.
Accuracy and completeness of personal information
While we will endeavour to ensure that the personal information collected from you is up to date accurate and complete, we will assume that any personal information provided by you is free from errors and omissions. You may request that we update or vary personal information that we hold about you using the contact details listed below.
How to make a complaint about a breach of your privacy rights by us
If you are of the view we have breached the APPs, the Privacy Act, or any related privacy code in dealing with your personal information, you may make a complaint by writing to us using the contact details below and we will endeavour to respond and provide you with confirmation as to how we propose to deal with the complaint as soon as reasonably practicable.
If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner by visiting the following website and following the steps: http://www.oaic.gov.au/privacy/privacy-complaints.
Anonymity and pseudonyms
You have the option of not identifying yourself or using a pseudonym when dealing with us in relation to privacy matters unless we are required by law or a court/tribunal to deal with individuals who have identified themselves or it is impractical for us to deal with you if you have not identified yourself in the circumstances.
Changes to this policy
Please direct all complaints and queries in relation to your privacy or this policy to:
Privacy Officer, elmTEK Pty. Ltd.
Endeavour House, 11 Fourth Ave, Mawson Lakes, SA, 5095
Phone: +61 8 7200 5404